Hillside Huskies Finland Oy
Hyvölänkyläntie 1, 88610 Sotkamo
+358 40 6577072
info@vuokattihusky.fi
Business ID: 3313137-3
Customer undertakes to comply with these and merchant-specific terms when purchasing products and services in Hillside Huskies Finland Oy's Internet services.
The prices presented in the online service are subject to VAT.
We sell products to private adult individuals and corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information provided.
We reserve the right to change our terms of delivery. Before placing an order, the customer must familiarize itself with the terms of delivery.
These terms and conditions apply to products and services that are rented and booked. Collectively, these are referred to as "object".
Booking
The customer is responsible for familiarizing themselves with the description and instructions of the booking object(s) as well as the terms and conditions related to the reservation.
The reservation made by the customer is binding when the order/payment confirmation has been sent to the e-mail address provided by the customer.
The customer pays for the reservation according to the payment method of their choice, following the terms and conditions of the payment method.
The booking system will send an order/payment confirmation to the e-mail address provided by the customer.
The merchant is not responsible for a failed booking, but the customer must contact the merchant without delay to rectify the situation.
The merchant does not give a guarantee that the object is still free in this situation.
If the object is not available, the money will be returned or, if possible, another object will be offered to replace it.
Cancellations and changes
The cancellation date is the date on which the merchant has been informed of the cancellation.
The customer is responsible for sending the cancellation in time.
If the customer cancels their reservation when:
the reservation starts 10 days or more, the reservation can be cancelled free of charge.
the time until the start of the reservation is less than 10 days, but at least 5 days, 50% of the price of the service will be charged.
the time until the start of the reservation is less than 5 days, 100% of the price of the service will be charged.
Merchant's right to cancel a booking
In case of force majeure, the merchant may cancel or move the reservation. The customer who booked the program will be notified of the cancellation without delay.
In this case, the customer is entitled to a full refund of the price paid.
Any costs incurred by the customer as a result of a reservation cancelled due to force majeure will not be reimbursed.
Compensation for damages
The customer is obliged to compensate the merchant for the damage he has caused to the object. The booker is also responsible for other people visiting the property and for any damage caused by them during the booking.
The merchant does not compensate for any inconvenience or expenses caused to the customer by natural conditions, such as insects, animals, snowstorms or unexpected weather changes.
Complaints
Any complaints must always be made as soon as possible after the issue has arisen.
If the matter cannot be resolved satisfactorily or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the booking period.
The merchant strives to process the complaint as quickly as possible, but not more than a month.
If the customer and the merchant reached an agreement, the customer can refer the dispute to the Consumer Complaints Board.
A binding agreement of the transaction is valid once the order has been confirmed (order confirmation/payment confirmation).
The order confirmation/payment confirmation will be delivered to the customer by e-mail.
The merchant applies reliable and secure payment intermediaries in its services.
The merchant does not store bank or credit card information at any point.
The customer undertakes to comply with the terms and conditions of the chosen payment method.
Payment by invoice
The invoice must be paid by the due date indicated on the invoice.
Late payment costs are always added to invoices paid after the due date. If the invoice has been paid after the due date with the original invoice and the delay costs have already been incurred, the costs will be invoiced separately.
If the transaction has not been successfully completed at the time of ordering, the merchant will not process the order.
